Refund policy
Payment
A 150.00 deposit is required to secure your date. The deposit will be applied to your remaining balance. Final payment is due 1 week prior to your event.
Cancellation
In the event of a client cancellation, the deposit will be forfeited. In the event of inclement weather, your celebration can be rescheduled up to one calendar year.
Set-up
Set-up area must be free and clear of all debris (sticks, leaves, rocks, animal feces) Failure to comply will result in a forfeit of services.
Bounce Houses needing to be set up on concrete/asphalt or indoor surfaces will require a 2 week notice prior to the event date.
Equipment
Under no circumstances should equipment/rental items be moved from the delivery location
Weather
We will not set up outdoor equipment if there’s a greater that 50% chance of rain/ thunderstorms. (Celebration can be rescheduled with no penalty)
In the event of unforeseen rain all rental equipment must be secured indoors. (Blowers, chairs, backdrops etc.)
Cleaning
In the event of excessively dirty equipment upon pick up, a $200.00 cleaning fee will be charged.
Damage
Broken or Damaged equipment will result in the replacement of those items up to $1,000.00.
If you have any questions or concerns, please don't hesitate to contact us at Queneshalennon@somethingtocelebrate.net.